Trend Micro - CAT Escalation Portal

Create New Escalation

Customer Search *

Selected Customer

Escalation Type * Note: For "V1ES Release Batch Change Request", please select Product Issue.

Product *

Search and select from the product list — manual input is not accepted

Related Support Case

For support cases submitted within the past 24 hours, please enter the case number directly. Other cases within 30 days can be selected from the list.

Related Opportunities *

⚠️ Opportunity is required for Deal-Driven Feature Requests. If you don't have a linked opportunity yet, please consult the CAT team first at escalate@trendmicro.com to confirm this request qualifies as a Deal-Driven FR.

Active opportunities (not Lost/Won) sorted by forecast category. Click to select multiple. If it is a fresh new opportunity that might not be searchable, please input the opportunity ID directly, such as: OPP-xxxxx

Escalation Title * (0/60) Keep it concise - maximum 60 characters

Detailed Description *

Customer Impact * Explain how this issue affects the customer's operations, productivity, or security

Customer Context * Include relevant details about the customer's environment, deployment size, or any special circumstances

Submitter Email * You will receive a confirmation email

Stakeholder Emails (Optional) Only @trendmicro.com emails. Separate multiple with semicolons. Max 255 characters.

CAT Escalation Portal

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Create New Escalation

Selected Customer

Selected Support Case

Selected Opportunities

Escalation Created Successfully!

CAT Escalation Portal

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Escalation Created Successfully!

Selected Customer

Selected Support Case

Selected Opportunities