Trend Micro - CAT Escalation Portal

Create New Escalation

Customer Search *

Selected Customer

Escalation Type *

Product *

Related Support Case *

Recent cases from last 7 days will appear automatically. You can also type a case ID to search. If it is a fresh new case that might not be searchable, please input the case number directly, such as: TM-xxxx

Related Opportunities

Active opportunities (not Lost/Won) sorted by forecast category. Click to select multiple. If it is a fresh new opportunity that might not be searchable, please input the opportunity ID directly, such as: OPP-xxxxx

Escalation Title *

Detailed Description *

Customer Impact Explain how this issue affects the customer's operations, productivity, or security

Customer Context Include relevant details about the customer's environment, deployment size, or any special circumstances

Submitter Email * You will receive a confirmation email

Stakeholder Emails (Optional) Additional people to notify (separate with semicolons)

CAT Escalation Portal

Create New Escalation

Selected Customer

Selected Support Case

Selected Opportunities

✅ Escalation Created Successfully!

CAT Escalation Portal

Create New Escalation

Selected Customer Clear

Selected Support Case Clear

Selected Opportunities Clear All

✅ Escalation Created Successfully!

Selected Customer

Selected Support Case

Selected Opportunities